We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please inspect your order upon reception and Contact Us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right. Accidents happen, and we hope to make them sting a little less.
We know you won't hate your crystal. But there are always exceptions. If for whatever reason you aren't satisfied, reach out to us on our Contact Us page and we'll work with you to reach a satisfactory conclusion. We'll probably have you ship the crystal back to us to see why it was hated so much, but we'll refund you for your inconvenience, minus the cost of the return shipping. We're easy to work with.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If your delivery link indicates that your crystal was delivered but you did not receive it, we will file a claim with our carrier on your behalf. We will also work with you to get a replacement crystal shipped to you ASAP. However, we are not able to issue refunds for crystals that are lost in transit.
You can always contact us for any return questions at email@example.com.