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FAQ

Customization

The engraving process uses a laser to etch images and text on your crystal. When the laser is focused on to the glass, the focal point of energy is so high that the structure is changed at a small point. The laser beam is controlled by a computer, creating an image made of a thousand small points. This laser process is known as Vitrography.

Yes, our highly skilled and trained designers are working with the latest software and laser technology for image conversion to turn 2D images into 3D images. We make it easy for you - just give us your photo and we do the rest. Please be sure to specify any instructions you have to the designers in the "Special Instructions" section upon placing an order. If the customer does not write in the Special Instructions Section, the designers have free will to move around the image, text, and orientation of the crystal to allow for best possible outcome of crystal.

While customizing your crystal on the product page, click on the 'Upload Photo' button. A window will open, allowing you to browse through images stored on your device. It is the same process as uploading a picture to your email. We recommend uploading files between 100kb and 5MB for the best picture quality. Our website has a size limit of 10MB so if you would like to upload a photo larger than 10MB, please send it as an email attachment to customerservice@3dlasergifts.com.

Our system can process almost any image file format. The most common file formats include JPG, JPEG and PNG. If your file format is not listed here (such as GIF, TIFF, BMP), contact us at customerservice@3dlasergifts.com and we will be able to help you.

If you order a flat crystal, the background can be included in the crystal engraving. Just be sure to request this in the special instructions section. If you choose a different shape, our designers automatically remove the background. If you would like to include the background in an engraving, please contact our customer service team with your image and we will advise on the image. Please be sure to specify any instructions you have to the designers in the "Special Instructions" section upon placing an order. If the customer does not write in the Special Instructions Section, the designers have free will to move around the image and text, to allow for best possible outcome of crystal.

We do not offer proofs for individual orders. Since our designers do their best to match the 3D engraving to the submitted image, your photo serves as the proof. If you really must see a proof, please specify in the ‘Special Instructions’ section. Do keep in mind that if a proof is asked for, the production period becomes prolonged. If you are not happy with the proof and would like to swap out the image, there would be an extra $30 charge to swap out the original image. Please be sure to specify any instructions you have to the desigenrs in the "Special Instructions" section upon placing an order. If the customer does not write in the Special Instructions Section, the designers have free will to move around the image and text, to allow for best possible outcome of crystal.